Automation and Innovation – when is it effective to replace humans with a technology solution?

Date: 11/09/2021
Start Time: 11:00am
End Time: 12:00pm
Room: Mesila 2
Track: Workforce Strategy
Speakers: Larry Fretz

What if the best solution to an operational challenge is to replace human resources with an automated or digital solution? In this session we will cover some of the many current and future options available to organizations to create human free interaction and services using kiosks, virtual reality, apps and even robotics. How are some of these being deployed today and what is the effect on customer experience?